Narrator: "Take the number of vehicals in the field "A", multiply it by the probable rate of failure "B", then multiply the result by the average out of court settlement "C" "A x B x C...""
Norton's Character: "...equals "X", If X is less than the cost of a recall, we don't do one."
Business Woman on Plane (Dierdre Downing-Jackson): "Are there a lot of these kinds of accidents?"
Norton's Character: "You wouldn't believe."
Business Woman on Plane: "Which car company do you work for?"
Norton's Character: "A major one."